Welcome to the Casual Style Shop FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our adventure-ready customer service team is always happy to help at [email protected].
About Our Products
What kind of clothing does Casual Style Shop specialise in?
We specialise in premium casual wear designed for comfort and adventure, including hoodies, jeans, long sleeves, t-shirts, tank tops, and walking trousers. Our collection blends style with functionality for your everyday adventures.
Are your clothes suitable for outdoor activities?
Absolutely! Our clothing is designed with adventure in mind. From moisture-wicking tees to durable walking trousers, our pieces are perfect for both urban exploration and outdoor adventures.
Do you offer plus sizes or extended sizing?
Currently we focus on standard sizing, but we’re always expanding our range. Check individual product pages for specific size availability.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your details. This allows you to track orders and save preferences for faster future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password shortly.
Can I modify or cancel my order after placing it?
We process orders quickly to get your adventure wear to you fast! If you need to modify or cancel, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Shipping & Delivery
Where do you ship?
We ship worldwide to most destinations! Some remote areas in Asia and other locations may be excluded. Enter your address at checkout to confirm we can deliver to you.
What are my shipping options?
We offer two convenient shipping options:
Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (processing takes 1-2 business days). Includes tracking.
Free Shipping: For orders over £50, shipped via EMS, delivered in 15-25 business days after dispatch. Also includes tracking.
How can I track my order?
Both shipping options include tracking! You’ll receive a tracking number via email once your order is dispatched from our Winchester headquarters.
What if my package is delayed?
While we carefully select reliable shipping partners, occasional delays can happen. If your package hasn’t arrived within 5 business days of the estimated delivery date, contact us at [email protected] and we’ll investigate.
Will I need to pay customs fees?
For international orders, customs fees may apply depending on your country’s regulations. These fees are the customer’s responsibility and aren’t included in your order total.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date you receive your items. Items must be unworn, unwashed, and in original condition with tags attached.
How do I initiate a return?
Email us at [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item is faulty.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can happen for various reasons, including insufficient funds, incorrect card details, or your bank’s security measures. Double-check your information or try an alternative payment method. If problems persist, contact your bank.
Still Have Questions?
Our adventure-ready customer service team is here to help! Contact us at [email protected] and we’ll get back to you within 24 hours (except weekends).
Ready to explore our collection? Start shopping for your perfect casual adventure wear today!